After years of criticism for unhygienic food services provided on the Indian trains by IRCTC, the administration will take help from artificial intelligence (AI) to serve hygienic and healthy food on trains and ensure cleanliness in the toilets too.

As unbelievable as hygienic food and clean toilets on Indian Railways might sound, it will soon become a reality with the help of artificial technology. In a major step taken by the Indian Railway Catering and Tourism Corporation (IRCTC), it will be using artificial Intelligence to make sure hygienic food reaches to the trains and is served to passengers. For this, IRCTC will soon have a software called “WOBOT”, which will be a game-changer for food quality standards like never before. This new software will keep a close watch on IRCTC’s base kitchens with the help of CCTV cameras and a complaint-generating ‘ticket-based’ mechanism.

So far, WOBOT has been installed has been installed at 16 kitchens in Delhi that prepare food the IRCTC and is served on train. With high quality cameras installed, the software will be able to detect any unexpected change that is not in line with the pattern that is fed into the machine. Which means, if there is some rodent or cockroach in the kitchen, it will have unexpected movement patterns – so it will detect the insect or the rodent and will automatically alert the concerned officials in the system with the help of a complaint ‘ticket’ on their mobile phones. If the concerned official doesn’t take appropriate action within defined time, it will directly be forwarded to higher officials automatically – if unresolved, it will finally reach the IRCTC managing director.

WOBOT isn’t just about looking out for insects and cockroaches in IRCTC kitchens, but it will also generate an alert if chef or anyone in the kitchen is not wearing the right uniform or head-gear. And if the matter isn’t resolved in 15 minutes, it will further be reported to IRCTC authorities in charge. Since WOBOT is not a human, it will be loyal and steadfast to its duty and there will be no room to corrupt a software – so WOBOT will go long way it will further be reported to IRCTC authorities in charge. However, ultra-hygienic food and trains in India still has a long journey to make to meet basic standards.

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